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Cannabis Application FAQ

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1. What type of Bond do I need?
2. For retail, can the employee name tags reflect just first name and photo ID?
3. Is there a limit to the number of licenses a cannabis business can obtain?
4. How long does the application process take? Will I be notified if my application is not complete?
5. Can a cannabis business be a commercial operation?
6. How do I know if a cannabis business is allowed on the property where I plan to operate?
7. Can I cultivate cannabis while my permit applications are being processed?
8. Is there a cap to the number of permits the City will issue?
9. Does the City allow commercial cultivation and manufacturing for non-medical purposes now that the voters passed Prop. 64?
10. What are the Cannabis Permit Fees?
11. What is the current City's Tax on Cannabis Businesses?
12. Does the City of Shasta Lake allow “Cottage Licenses” for commercial cultivation?
13. According to City's cannabis ordinance dispensaries and Retail outlets are permitted to deliver, does this apply to retail nurseries?
14. Is the retail nursery allowed to produce its own materials for sale on the property? That is, can we produce the clones and seeds for the retail nursery onsite?

Cannabis Related Activities

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1. Will additional retail sales outlets be allowed beyond what the City has at this time?
2. Will commercial cultivation and manufacturing activities be allowed?
3. Will the City consider volatile marijuana extraction activities?
4. Will outdoor cultivation continued to be allowed within the City?

City Clerk

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1. I want to speak at the City Council Meeting. What do I do?
2. How can I express my opinion on an upcoming Public Hearing?
3. When and where are the City Council meetings held?

City Council

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1. What is the purpose of the City Council?
2. How are City Council positions filled?

Customer Service

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1. When is your utility bill due?
2. Trouble paying your utility bill on time?
3. Can I pay my bill online?
4. Can I get a discount for being low income?
5. What number do I call for Animal Control?
6. What do I do if I believe my bill is incorrect or I want to file a complaint?
7. What are your office hours?

Electric

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1. How do I report a street light that has burned out?
2. I have a question regarding my bill, who would I talk to?
3. Who do I contact about a tree close to power lines?
4. How do I sign up for electric service?
5. Who do I call if my power is out or my lights are flickering?
6. What should I do if my breaker has tripped?
7. What should I do if I see a downed power line?
8. Does the City of Shasta Lake have a solar energy program?
9. Does the City of Shasta Lake purchase renewable/green energy?

Housing - Homebuyer Program

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1. What are the current income limits?
2. What is the definition of a First-Time Homebuyer?
3. What is the current allowed Maximum Purchase Price for the Shasta Lake Homebuyer Program?
4. Must the home purchased be located in the City Limits of Shasta Lake?
5. How much can I borrow?
6. Do I have to contribute funds towards the transaction?
7. What are the terms of the loan and interest rate?
8. Is owner occupancy required?
9. What happens if I need to sell my home during the term of the loan?
10. What are affordability covenants and how do they affect my home purchase?
11. I have heard the terms “housing ratio” and “debt-to-income” ratio. What do they mean?
12. If I participated in a short sale for my previous owned home, do I still qualify?

Housing - Owner Occupied Rehabiliation

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1. What does "Owner Occupied" mean?
2. What are the income limits for the program?
3. How do I know if my home qualifies?
4. Must the home be located in Shasta Lake to participate?

Housing - Paint Rebate Program (Residential)

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1. Do I have to pay for the cost of the supplies up front?
2. Will the rebate pay for labor?
3. How do I apply for a Paint Rebate?
4. Once I have participated in the Paint Rebate Program, can I ever participate again?
5. How long do I have to complete the work?

Parks & Recreation

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1. What classes and camps are currently available?

Public Works

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1. Where can I get sandbags?
2. Who do I call if I have questions about my utility bill, or if I need to have my utility service activated or disconnected?
3. What utility services does the City provide?
4. Who provides garbage, greenwaste, and recycle pick-up for Shasta Lake residents?
5. What is an Encroachment Permit and why is it needed?
6. Do I need to obtain an Encroachment Permit to replace my sidewalk or driveway approach?
7. I want to install a fence behind the sidewalk or in the public right-of-way. Do I need to obtain an Encroachment Permit?
8. Can I place a temporary container in the public right-of-way?
9. How long is an Encroachment Permit valid?
10. What happens when work is performed within the public right-of-way without a permit?
11. I want to report a pothole that needs repair. Who do I call?
12. How many miles of streets does the City maintain?
13. Who maintains I-5 and/or Shasta Dam Boulevard (State Route 151)?
14. Does the City maintain a Pavement Management System?
15. Does the City have a street paving program?
16. Can I request that a certain street be paved?
17. Who do I call about a problem with street lights?
18. My water tastes or smells odd. What should I do?
19. Where does the City’s maintenance responsibility for the water system stop?
20. What is a backflow assembly?
21. Why do backflow assembly (RPPAs) have to be tested annually?
22. Where does the City’s maintenance responsibility for the wastewater system stop?
23. My service line does not drain properly. What should I do?
24. I recently had a sewage backup in my house. What caused it and how do I handle the situation?
25. What can I do to keep my service line in good shape?

Sheriff's Department

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1. Where can I pick up a copy of a report?
2. Where do I go to get my fingerprints taken?
3. Where do I go to get my concealed weapon permit?
4. What is the restraining order process?
5. What do I do when I get a traffic ticket?
6. What kind of report can I make online and how can I report it?

City of Shasta Lake • 1650 Stanton Drive • Shasta Lake, CA 96019 • Phone: 530-275-7400 • Fax: 530-275-7414 "Equal Opportunity Provider, and Employer"
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