COVID-19 Emergency Utility Assistance Program

IF YOU HAVE BEEN FINANCIALLY IMPACTED BY COVID-19

CHECK TO SEE IF YOU QUALIFY FOR UTILITY PAYMENT ASSISTANCE THROUGH THE CITY OF SHASTA LAKE EUA PROGRAM

The Emergency Utility Assistance (EUA) Program are grant payment(s) made on behalf of income-eligible household(s) to reduce utility payment delinquency due to the economic downturn during COVID-19. Utility Assistance for providers such as City of Shasta Lake (Electric, Water, Wastewater, and Garbage); PG&E; and/or Internet Bill (Internet only) is available.   The City will provide a “2:1” contribution, not to exceed $2,500 to qualifying families impacted by COVID-19 for emergency utility (EUA) subsistence payments (maximum 3 consecutive months of assistance).

IMPORTANT NOTICE:  Utility balances are a collectable debt subject to disconnection.  We encourage customers who are struggling to make payments to immediately apply.


Income

If you meet all the requirements stated above.  Please submit an application and eligible participants will be processed on a first come first serve basis until funding is exhausted.

COMMON QUESTIONS:

(1) I don't live in the City limits, but receive City of Shasta Lake bills, can I still apply?  No, applicant must reside in the City limits of Shasta Lake, CA.

(2) Duplication of benefits, what is that?  If you are expected to receive assistance that can be applied towards your utility balance, you will need to disclose this assistance on  your duplication of benefits form in the packet.  The EUA program cannot over subsidize assistance.  

(3)  Do I include income for my roommates?  Yes, please include income for all household members.

(4) Do I  need to contribute any funding in order to receive the grant?  Yes, the City will provide a 2:1 contribution up to a max assistance of $2,500 (effective 04/05/2021).    Payments will be made directly to utility provider.  

(5) What a about Rental Assistance?  The State of California is administering a Rental Relief Program for landlords and renters.  Website: https://www.cityofshastalake.org/1181/Rental-and-Utility-Assistance-Programs